Frequently asked questions
Answers to the most important questions about our products and services
Orders & shipping
How long does delivery take?
Delivery within Germany usually takes 1–2 business days. Deliveries to other countries can take 2–8 business days.
Is shipping free?
Shipping within Germany is free from an order value of €20; below that we charge €4.95. For all other countries the rates on our shipping page apply.
Where does Veddelholzer deliver to?
We deliver to Germany, Austria and many other EU countries — the full list is on our shipping page. Deliveries to Switzerland are possible via MeinEinkauf.ch.
Returns & exchanges
Can I return my order?
Yes, you have a 30-day right of return from receipt of the goods. The products must be unopened and undamaged.
How does a return work?
Contact our customer service by email or WhatsApp.
When will I receive my refund?
Once we have received and checked the return, we refund the purchase price within 14 days.
Payment
Which payment methods do you accept?
We accept PayPal, credit card (Visa, Mastercard, American Express, Maestro, UnionPay), Klarna and Shop Pay.
Is payment secure?
Yes, all payments are processed over encrypted SSL connections. Your data is safe.
Can I pay by invoice?
Yes, our partner Klarna lets you pay by invoice.
Products
Where are the products made?
Our products are mostly made in Germany and the EU. We pay close attention to high-quality ingredients and short supply chains.
Do you offer advice on how to use the products?
Yes, our customer service is happy to advise you on the correct use of our products.